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Our Online Exchange Policy

Upon receipt of your hair, please thoroughly inspect the hair without breaking the bundles apart or removing the rubberbands to ensure the product is to your satisfaction. If rubberbands have been removed, exchanges will not be accepted.

All exchanges must be made within 7 days of purchase with original sales receipt. Product MUST be in its original condition with no color, perm or any other chemical alterations to the purchased hair. Hair which has been installed or altered in any way (washed, brushed, combed or cut) will not be accepted. 

Customer must pay shipping fees to exchange the hair